Frequently Asked Questions (FAQ)
Below you will find the answers to the most frequently asked questions about our company and working method. Is your question not listed? Please contact us or leave your details on the contact form.
General
Eteha Slangtechniek is your specialist for hydraulic and industrial hoses, pumps, monitors, valves, seals, firefighting materials, hose reels and compensators. We supply a complete range of high-quality components in the following markets: oil & gas, petrochemicals, industry, maritime and offshore.
As a partner for your projects, our sales team is ready to provide you with customized advice, information about products, the quality and service we can provide. Other services we provide are: testing, measuring and/or repairing products, on-site advice, certification and assembly.
You can find our purchasing and sales conditions, privacy and cookie policy on our website. Furthermore, our purchase and sales conditions are also sent with all quotations and orders. Our purchasing and sales conditions have been filed with the Dutch Plastic and Rubber Association (DPRA), located in The Hague.
Order and Delivery
You can place an order by e-mail or by phone. You can place an order if you are registered as a customer in our system.
Orders: orders@eteha.nl
By phone: +31 (0)88 – 66 55 800
After your order you will receive an order confirmation from us as soon as possible. We ask you to look through this carefully and to contact us if you have any questions or changes.
When the items of your order are in stock, we usually use a delivery time of up to 3 working days. If you want to change your order, please contact our sales team as soon as possible. Has your order already been sent, but do you want to add one or more items? Then you can simply place a new order.
If you wish to cancel your order please contact us as soon as possible. If we have not yet started production of your order, it is usually possible. If production has already started or has been completed, it is unfortunately no longer possible.
We use 3 delivery options: By courier, delivery and pick up.
By courier: we send our orders via DHL. If your company is located in the Netherlands or Belgium, your order will be shipped with DHL Parcel. Upon shipment, a Track & Trace will be sent to the buyer or a general e-mail address. When sending by courier, costs will be charged on the invoice. The costs differ per 5 kilograms or per pallet.
Delivery: is your company located in the Drechtsteden region? Then we will deliver your order on Tuesday or Thursday. Would you like to receive your order on a different day? Then we will send your order by courier. Due to the great diversity of products and sizes, it is unfortunately not possible to use standard rates.
Collection: You can also collect your order at our sales/collection desk. Our desk is located at Ketelweg 89 in Papendrecht. When you drive through the gate you will see a white/red sign. You can enter here, an employee will come to you as soon as possible. The counter is open from 08:30 to 17:00. There are no shipping costs for pick-up, with the exception of any (urgent) costs incurred by the factory. This is always mentioned by our sales team.
Have you placed an order, but have not yet received it on the confirmed delivery date? Then you can contact our sales or administration (by telephone).
By courier: when your order is sent by courier, you will receive a track and trace on the day of shipment. Did you not receive the track and trace? Then you can contact us by phone and we can check the delivery time of the order. We ship within the Netherlands and Belgium via DHL Parcel (T&T), within Europe via DHL Freight (request) and outside Europe via DHL Express (request).
Delivery: We deliver in the Drechtsteden region on Tuesdays and Thursdays. We can see in the system on which day the order will be delivered, but not at what time.
Pick up: We will call you as soon as the order is ready. We ask you to collect the order as soon as possible.
If you want to return (part of) the order, you can report this to our sales department. You can send an e-mail to sales@eteha.nl. In response to your e-mail, you will receive a return proposal (quotation) from us with prices including any additional (return) costs. After approval of the return proposal, you will receive a return number (sales order number) from us that you can use to return the products. Please state this number on the box or packing slip.
Upon arrival of the return goods, they are checked by our warehouse employees. After approval, we will send you the credit invoice as soon as possible. This will be sent to the specified billing address. If no approval is given, we will contact you the same day.
Products that cannot be returned:
– Specially made products
– Products purchased especially for you
– Used products (with the exception of broken products within 3 months)
– Unused stock of products that were sold to you more than 1 year ago
Whether these are specially made or purchased products will be stated on the original order.
Will the order be returned to us from outside Europe? Then all additional costs for customs and clearance costs are for your account.
Payment
Are you registered as a customer in our system? You can then pay on account. We maintain a payment term of 30 days, unless agreed otherwise. View our terms and conditions for more information about payments.
If you are not (yet) registered as a customer in our system, there are two options:
We can add you as a new customer to our system. This is only possible if you send a request to our e-mail address or by telephone via our sales team. You cannot register as a new customer at the sales counter.
You are a one-time customer and you pay directly at our sales counter after receiving the products. We will not put you in our system as a customer, but as a one-time customer. We only record your company name and/or your full name. Eteha will not do anything with your data beyond what is legally required. You can pay in two ways at our sales desk: debit card or cash. You can pay in cash up to an amount of 250 euros. We do not accept banknotes of 500 euros.
Not a customer? Then you can pay at our sales counter with any credit or debit card with a Visa, V-PAY, Mastercard, Maestro, American Express, Discover, Diners Club and Union Pay logo, as well as NFC payments via Google and Apple Pay.
Are you registered as a customer in our system? Then you can pay on account.
Quotations
You can request a quote via our website or by sending an email to sales@eteha.nl.
Do you want to convert the quotation into an order? Then you can send an e-mail to orders@eteha.nl. Always state the quotation number and any additional information for the order/invoice.
The validity of the quotation depends on the products on the quotation. When all products on the quote are in stock, we maintain a validity of 30 days. When the products are not in stock, the validity may differ. You will find the expiration date of your quote at the top right.
You can change or cancel your quote at any time. You can inform us of this by phone or e-mail.
You will receive a quotation reminder a few days before the due date of your quotation. You receive this reminder because according to our system the quotation is still open. In the reminder we ask whether the quote is still eligible for you. If you indicate that the quotation is still current, we will check whether the prices are still up-to-date. If the prices have changed in the meantime, we will send you a new quote. If this is not the case, you can keep the prices in your current quote.
When you indicate that the quotation is no longer current, we will close the file. We will then no longer inquire about this offer. We do ask for a reason for closing the offer. This is to improve our business processes in subsequent quotations.